Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure) How Does Membership Work? | Dioscouri Design

Charter Membership

Web Design and Development

Here is a quick breakdown of how membership works, with most of the major questions addressed below:

01Determine which Joomla extension(s) you would like.

02Choose a Support Subscription Plan to purchase.

03Checkout via Paypal.

04Download and install your new extension(s).

05Contact us in our Support Center if you need any help.

What happens when the subscription expires? Can I keep the extension? Am I required to subscribe again? Will the extension still work after the subscription exipres?


When your subscription expires, you will lose access to upgrades and support. Yes, you can keep the extension. No, you are not required to subscribe again. Yes, the extension will work after the subscription expires (and no, there will be no limitations on it).

What are you buying and why?

Our components are *not* encrypted. We believe you should have the right to customize the software you buy, so we leave our source code open.  But if our source code is open, what are we selling? support, access to downloads and upgrades.

Through our Support Center, we offer our Support Subscription Charter Members top-notch Customer Support for installation and Configuration issues. No question is too small, and no ticket is left unanswered.  We have an internal policy of trying to make a first response to all of our tickets within 24 business hours, although sometimes it may take us up to 48 hours to respond. We try very hard to get to each ticket as quickly as possible.
For all of our Charter Members we provide high quality extensions, all of which are under active development.

If you were brought to Dioscouri Design through, then you've probably already heard some of the feedback on our support.  We wouldn't go so far as to say it's fanatical, but it's great nevertheless.

How much does it cost?

Our support subscriptions start at $69.99/month for unlimited support and for those of you who do not need support, we offer download-only subscriptions starting at $24.99/month

Still Have Questions?

If you have any questions not answered by this article or the forums, feel free to reach out to us in our Support Center to get an idea how we work!  Thanks! :-)

Refund Policy

We cannot offer refunds on purchases of support -- we are selling you the right to our time.  Likewise we don't offer refunds on download-only subscriptions. This is because we do not encrypt or restrict usage on any of our software. Please be respectful of the time we put into developing high quality components and ask your pre-sale questions upfront as all purchases are final.  Thanks!

Please note that in order to purchase a subscription, you must first register and login. If you have not registered, please do so here. Thanks!

To purchase a support subscription, click here:

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